Terms of service

These terms are between your business and Umbra Group Inc. (“we”). By creating an account you accept them for the business you name.

AIgent reads the invoices you add, sends billing and payment follow-ups to your customers on the schedule and rules you set, and shows you what is owed and what has been paid. Payments go straight from your customers to your own bank account. We never hold your money.

• The invoices and contacts you add are accurate, and the amounts are genuinely owed.
• You have a lawful reason to contact each person you add, usually your contract with their company.
• You check what the system flags for review before it is sent.
• You read and act on the replies and objections the system passes to you.
• You keep your sign-in details private and tell us if your account is misused.

Messages are sent in your business’s name, so you are bound by the same rules the system follows when it writes them:

• No threats, and no consequence you cannot or would not pursue.
• No misrepresentation of what is owed, of who is writing, or of the law.
• Follow-ups only on weekdays between 08:00 and 18:00 Manila time, on the set schedule.
• No messages about anything other than invoices and payments.
• When a customer objects or disputes an invoice, a person at your business decides what happens next, and does not ignore it.

We may pause sending for a workspace that breaks these rules, and close it if it keeps doing so.

Plans are billed monthly in advance: Starter at ₱3,990.00 for 80 invoices a month, Growth at ₱7,990.00 for 150 invoices a month, and Scale at ₱14,990.00 for 350 invoices a month. Invoices from spreadsheets and ones entered by hand do not count. Each invoice over your plan’s amount costs ₱50.00, and adding stops at three times that amount until the next period. A trial is free and includes 50 invoices.

You can change plan or cancel at any time from Billing. Cancelling keeps the service running to the end of the period you paid for. Fees already paid are not refunded, except where the law requires.

Your records stay yours. We process them to run the service, as the privacy notice describes, and for your customers’ contacts we act on your instructions.

The service reads documents with an AI model and can get a figure wrong, which is why uncertain ones are held for your review. We are not liable for amounts you release without checking them, or for a customer’s decision whether to pay. Our total liability is limited to the fees you paid in the three months before the claim, except where the law does not allow a limit.

You can close your account at any time. We may end the agreement with 30 days’ notice, or at once for a serious breach of section 4.

These terms are governed by the laws of the Philippines. Disputes go to the courts of Quezon City.

Questions: enyelcuadro@umbradigitalcompany.com.